Noob Alert! (FAQ)
Please have a quick read of this page first before asking us any questions.
What is your phone number and where is your store??
There is no store front, it is all operated online (a pure e-commerce website). It is the only way we can provide the fastest service to everyone and keep the prices lower than everyone in Australia. There are people answering emails all the time, and our support website www.ozmodchipsfaq.com/wiki so there is no real need.
Can I pick up my product?
No. The Melbourne installers might hold some stock as we are located in Melbourne. You can pick up products from the Melbourne installer if, AND ONLY IF you are getting an installation service done. All other installers are only available for installations.
Where are your installers located exactly?
Contact us with the product you want installed, and the state and we will let you know. We could hook up with everyone in Australia and have 50 installers, but we only choose a certain few that we are 100% confident in. This may mean that you have to travel a little further to get to them, but at the end of the day your console is expensive, and its a once off that will ensure you are dealing with the best. Don't ask us for direct contact with them, it won't happen.
What forms of payment to you accept?
Australians --> Credit Card (Visa and Master Card only) and bank deposit.
International customers --> Paypal and Bank deposit for orders over $500 AUD. Credit card coming soon
Can you price match on Company X or company Y?
Does that company operate outside of Australia? If yes, then the answer is no. This includes companies that sell in Australian dollars, but ship items from overseas
If the company operates inside Australia...do they have an ABN listed on their website, are they registered for GST? If the answer is yes to both, and they have a solid reputation then we will probably price match or alter our price.
"Department store X has a special on blah blah" - Cool, buy it from them :)
What is the progress of my order?
Login to your account on our site, and check it out.
- 'Processing' means its ready to ship.
- 'Pending Payment' means your money is not in our account yet. If you paid over 3 business days ago via bank deposit and your status is still 'Pending Payment', please contact us.
- 'Pending Charge' means we haven't charged your credit card yet - we only charge once a day and thats early in the morning (9.30am or so). Sometimes your order will jump straight from 'Pending Charge' to 'Dispatched'
Where is my order, you sent it, but i haven't got it yet. Can you check it out for me?
Sure. Right after you check out this page. Part of our streamline business model is the fact that all customers get their 'tracking numbers'. Please ring Australia post first if your package is a couple of days over the estimated time.
Does product X come with a 'blah'?
Product listings usually contain the contents of the product. Please read the listing in FULL. Including all 'tabs' if their are any. Saves you having to wait for an answer from us :)
How do I use my product? It didn't come with any manuals or instructions!
Its all online on our wiki! click below
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Emailing us is easy, but here are some tips:
- If you are contacting us about an order you have placed, please include your order number (its important!).
- We do not provide product suppport to people that are not our customers!
- Never change the subject of our emails as your email will be filtered into lala land and get lost.
- Don't delete what we write to you in emails when you respond, otherwise when have no idea what the conversation is about - we have multiple people answering emails here.
- Emails that we reply to are quick and to the point, we don't write essays. 'To the point' comes off as a little rude sometimes. We assure you that is not our intention. Our intention is to answer your question as quickly as possible.
Regards the Ozmodchips.com team.
