OzModChips ships both locally (Australia) and international. If the store says that it does not deliver to your country, please contact us as we will add your country to our list of countries! All prices listed are in Australian dollars.
A quick summary
| Australian Services | Cost |
How long after sending? |
Advantages |
Disadvantages |
| Express Post | $7.7 | 1 full business day to 95% of Australia | - Super fast. |
-No Insurance available if lost |
| Registered Post | Free | 1~5 business days | -$100 insurance included in the price -Signature required means its less likely to get lost |
-Sometimes slow to States far from VIC. |
| eParcel (only used by us when sending large consoles) | Free | Same as registered | -Signature required means its less likely to get lost - Partial online tracking |
Same as registered |
| International Services | Cost |
How long after sending? |
Advantages |
Disadvantages |
| FedEx Express | See Below for Zone Details | 1~4 business days | - Super fast. |
|
| International Registered Post | $10 AUD |
4~15 business days | - Cheap -Signature required
|
-Sometimes its slow - very slow. 15 business days is about 20 normal days |
More info in each service:
Australian Express Post: $7.7 inc GST
How long will it take to get to my location?
It will take 1 full business day to get to you if you are in Melbourne's express post network. That means if it is sent on Monday you will get it on Tuesday. If it is sent on Friday, it will get to you on Monday. If you are not in the network, it is usually 1 business day extra.
Am I in the Melbourne Express post network?
Click here to check
Do I need to be home and can I track this online?
No, you don't have to be. If the item is small and fits in your letter box, it will be left there. If the item is big-ish, the postie with knock on your door. If you are not home, they will either leave it at your door step, or 'card you'. You will see a small card in your letter box. It should have the address of the post office where your item is being held. You take the card to the PO box, with some identification, and pick up your product. You cannot track express post online, you can ring Australia post to check where your item is when it has arrived in your state. There is NO origin scan.
Upgrade to DHL couriers
If your order is over the value of $400 AUD, we may choose to upgrade you to DHL courier service if you are within DHLs network (you must be home to accept the item).
Australian Registered Post: Free
How long will it take to get to my location
Usually 1~5 days, depending on how far you are from Melbourne. Below are rough guides ONLY. Aussie post may take a little longer, and there is nothing really we can do about it.
- Melbourne metro = 1~2 Business days
- Sydney metro = 2~3 Business days
- Hobart metro = 2~3 Business days
- Adelaide metro = 2~3 Business days
- Brisbane = 2~4 Business days
- Perth metro = 2~4 Business days
- NT = 3~5 Business days
Rural areas usually add an extra day
Do I need to be home and can I track this online?
Someone on your premise will have to sign for the item. If no one is available Australia post will 'card you'. You will see a small card in your letter box. It should have the address of the post office where your item is being held. You take the card to the PO box, with some identification, and pick up your product. You cannot track registered post online, you can ring Australia post to check where your item is when it has arrived in your state. There is NO origin scan.
FedEx Express (International customers only) :
Please note that the charges are for packages under 1kg. If you have a bulk order, please contact us for shipping rates
What is the cost of a FedEx Express (International Priority), and how long does it take:
We ship to about 120 Countries
| Zone | Example Countries | Cost | Time |
| A | New Zeanland | $17 aud | 1~3 days |
| B | Hong Kong, Singapore, New Calidonia | $20 aud | 1~3 days |
| C | China, Japan, Korea | $24 aud | 1~3 days |
| D | United States, Canada, Mexico | $20 aud | 1~3 days |
| E | UK, Italy, Nethlands, France | $26 aud | 2~4 days |
| F | Spain, Sweden, Brazil, South Africa, Norway | $39 aud | 2~4 days |
| G | UAE, Poland, Jamaica | $65 aud | 2~5 days |
That's the time for the item to hit customs. We are not responsible, nor do we have any control over the time is takes to get through customs. However we do declare the items to have low value, so it shouldn't be a problem.
Do I need to be home, and can I track this online?
Someone on your premise will have to sign for the item. If no one is available FedEx will try again the next day. If you are not available again you will have a week or so to pick it up from FedEx location in your city. The item is trackable a couple of hours after we send it on www.fedex.com/Tracking
International Registered Post : $10 AUD
How long will it take to get to my location
Between 5~15 Business days, depending on how far you are from Australia.
That's the time for the item to hit customs. We are not responsible, nor do we have any control over the time is takes to get through customs.
Do I need to be home, who delivers the item, and can I track this online?
Someone on your premise will have to sign for the item. When the item hits your country it will be usually handed to the largest postal company in your country. The item is trackable only when it arrives in your country. i.e. In America on usps.com, in the UK on royalmail.com, in Canada on canadapost.ca. We can't give all the URLs, as there are too many countries!
--------------------------------------------------------
How fast can you guys send my stuff off?
Orders for IN-STOCK items are usually shipped within 24 hours of payment clearing, unless it is the weekend of course. Orders with money clearing on the weekend will ship out on Monday. We have a really early pickup, about 1pm! So if you want same day postage it is only possible if you order before 9am Melbourne Australia time. We are working on getting a later pickup, but the same day cut off time doesn't get pushed too far back due to the amount of orders we have to do during the day!
We are not super heroes (we try to be), so here are some things that can affect the item being sent instantly:
- The item is not in stock. We will always display a notice on an items page if it is out of stock. Please read!
- Some items, like premodfied wii consoles are NEVER rushed. We would rather delay your shipment by a day then send of a unit that has not been tested properly.
- If you order multiple items, one being in-stock, and one being out-of-stock, we will hold the in-stock item until both items are available. If you don't agree with this, then make 2 separate orders as there are no exceptions to the rule!
Sounds like a bunch of excuses, but we are just trying to make our customers understand. Re-reading that make it seem like we are slow, we are quite the opposite! Check out the reviews we get for our customers
What happens if an item is lost?
If an item is lost in the post, we will work with you to find the article. If a lost article was sent by registered post, it may take some time to process a refund or replacement. International Express post is the same.
Express post items cannot be insured at all. If Australia post loose an item, a maximum of $50 is available for compensation, if and only if the fault is with them. Keep in mind that no compensation is available AT ALL if you write down the wrong shipping address.
FedEx prices don't insurance. If you would like insurance added, please contact us before buying online.
There is more info about this on our wiki
All items are sent with tracking numbers, and signatures are required. If you are not home, the package will usually go to the nearest post office (or fedex depot if you choose fedex) for collection. It is the customers responsibility to make sure they are able to pick up the item from the post office within a week of attempted delivery. If the item is not picked up within this period, it will then make its way back to us. If in Australia, it will be returned to us via regular post. If by Fedex, it will return to us via fedex, If by registered post, it will return to us via sea mail (which can take up to 4~6 months). When the item is returned to us we can give you store credit for the item minus the postage fees it cost us to send, and also any fees we might have encountered when the item was returned to us. We will ONLY give credit after the item has been returned to us. If the item is not returned to us (lost in mail) we cannot apply for compensation, and therefor we cannot give any credit. Insurance on posted items is only valid for when we send the item to you, not when they are sending the item back to us.
For this reason, please check the tracking number every couple of days, even if you think you will be home at the time of delivery!
What happens if my item is defective?
DOA
We will exchange items if they are faulty on delivery (DOA) to you and we are notified within 7 days of receiving the item. Electronics are definitely not made in heaven, so they do have a small failure rate. The user is responsible for return postage. DOA is the only warranty period available for international customers.
Defective within warranty period
All items have a warranty period, if it is not displayed on the page, then it is 3 months (for Australians only). If an item dies, we will replace it. We will only replace it if it is a manufacture defect, we will not replace a product that has been made dysfunctional via user error. The user is
responsible
for return postage costs to us, we will pay for posting the item back to you. Please don't just return the item, you need to contact us about it first! Quote your order number and give us a detailed description of the problem.
If you return an item that is working, we will send the item back after you have paid for return postage. Please make sure the error is not related to 3rd party products you are using.
If you return an item that is out of stock, we obviously cannot provide you with a replacement. Some options are: swapping it with a similar product, store credit.
Consoles have serial numbers, and we log them all down (including all the insides). Trying to scam us and sending us back a product that isn't ours or has been tampered with, and we will keep it.
If we sell a console it comes with a 1 year warranty. We will put a warranty sticker on the console - remove it, or tamper with it and you have no warranty at all. No exceptions.
Can I change my order, or get a refund, I don't really want it anymore?
No, sorry. We understand that people change their mind, make the wrong choices etc. We put as much information on our site as possible, if you are not sure about something, feel free to ask us. The reason why we don't accept returns for non defective items is that we have nothing to do with them item once its returned! People don't seem to realise, that a modchip store with a return policy that allows people to send back non defective items, is a modchip store that sells 2nd hand products.
All OzModChips stock is 100% new in the condition that we get them from the official people who make them. The only fingerprints on item are from the packer who has dispatched your item. This policy should give our customers the confidence that they are getting what they paid for.
