Shipping & Returns

Shipping & Returns
OzModChips ships locally (Australia) and Internationally. If your country has no delivery methods available please contact us at HERE. All prices are in Australian dollars (AUD)

Australia Post Delivery Methods

Service Name Delivery Time Begin Investigation of Missing Parcel
Regular Post up to 6 business days Not available
Regular Post is only valid for low value order of $30AUD or less. It does not provide any tracking information and does not have any insurance if the parcel goes missing. Use at your own risk.

Service Name Delivery Time Begin Investigation of Missing Parcel
Registered Post up to 6 business days after 3 business days late
Registered Post provides tracking and insurance for your parcels. The tracking number won't become active until a few days after it is dispatched. Someone at the shipping address will need to sign for the parcel, if no one is home you will receive a card notifying you which local post office you can collect your parcel from.

Service Name Delivery Time Begin Investigation of Missing Parcel
Registered Post Satchel up to 5 business days after 3 business days late
Exactly the same as Registered Post but to some locations this satchel provides a flat rate when normal Registered Post is more expensive.

Service Name Delivery Time Begin Investigation of Missing Parcel
Express Post 2 business day (metro only) after 1 business days late
Express Post is the fastest possible shipping method for your parcels with a guaranteed next day delivery for postcodes within the Express Post Network. Check HERE to see if you are located in the Express Post Next Day Delivery Network. Express Post provides tracking and insurance for your parcels. The tracking number won't become active until a few days after it is dispatched. Someone at the shipping address will need to sign for the parcel, if no one is home you will receive a card notifying you which local post office you can collect your parcel from.

Service Name Delivery Time Begin Investigation of Missing Parcel
Express Post Satchel 1 business day (metro only) after 1 business days late
Exactly the same as Express Post but to some locations this satchel provides a flat rate when normal Express Post is more expensive.

FAQs (Australia Post Delivery Methods)

How do I track my parcel?
You can track your parcel at the Australia Post tracking website located at http://auspost.com.au/track/track.html.

Can the parcel be left in the mailbox?
No. All parcels that are dispatched from us (with the exception of regular post) require someone to be at the shipping address to sign for the parcel. If there is no one at home then the postman will leave a card with information of which local post office you can collect your parcel from.

Is my address in the Express Next Day Delivery Network?
You can check if your shipping address is in the Express Next Day Delivery Network HERE.

What happens if my parcel gets lost?
If your parcel has not arrived within the delivery time, Australia Post requires us to wait a few more days just in case it got delayed somewhere before we can start an investigation (with the exception of Regular Post). We will work with you in order to track down the parcel. The following points must be taken into consideration:
  • It may take time to track down your parcel so please be patient.
  • Only Registered Post parcels are insured up to a value of $50, if it is determined that Australia Post is at fault.
  • There is no insurance for Regular Post or Express Post
  • If the shipping address is incorrect at the time of shipping then the customer will have to bear the lost, as it is neither OzModChips or Australia Post at fault.
  • We can send out a replacement for a missing parcel ONLY when Australia Post has determined that the parcel is lost in mail, or when the parcel has been returned to us.
When do you send my parcel off?
If you make an order on our website and choose Credit Card as the payment option before 2pm on a business day, then your order will be dispatched on the same day. If the order is made anytime after 2pm then the order will not be dispatched until the next business day. If you choose Direct Bank Deposit then your order will be dispatched the day that the payment has appeared in our bank account. Any orders on the weekend or public holidays will not be processed and dispatched until the next business day.

I ordered last night and chose Express Post, why haven't I gotten my parcel today?
All orders placed after 2pm will only be processed and dispatched the next business day.

Why has my parcel has been returned back to sender?
There are a number of reasons for this:
  • The shipping address that was entered is incorrect therefore Australia Post cannot successfully deliver the parcel.
  • The parcel was waiting at the local post office for over 2 weeks without anyone collecting it.
  • The person that received the parcel did not accept the parcel or did not want to sign for the parcel.
We can resend the parcel ONLY when the return to sender parcel has arrived back to us and only after the re-postage fee has been paid for. (including any return to sender fees and/or admin fees)

Returns/Exchanges

What happens if my item is not working?
Most of our products are tested by the supplier before they are even shipped to us, therefore the failure rate of our products is very low. In the event that your item is not working your first point of contact is to our technical support department at http://www.ozmodchips.com/contact. We will work with you to troubleshoot and hopefully solve the problem. After troubleshooting all that we can we may require the item to be sent back to us for testing.

Do I have to pay for the postage to send it back to you?
Yes. The customer is responsible for the postage to send the product back to us even if the product is not working. Shopping on our website is just like shopping at any other store. "If you purchase an item from a store and took it home and found that it is not working, You would need to drive back to the store and the store would not be responsible for the cost of your petrol."

Can I get a refund?
We will issue a refund for an item (minus any postage fees/admin fees) ONLY if all the criteria below has been met:
  • you has contacted us via http://www.ozmodchips.com/contact about the issue.
  • you has gone through all the troubleshooting suggestions and item is still not working.
  • you needs to send the item back and cover the cost of sending it back.
  • Once item has been sent back and the technical support department has determined that it is a manufacturer fault and not:
    • Damaged by user (physically damaged)
    • Incorrectly setup
    • Incorrect usage of the item (meaning it's functioning properly)

Can I exchange or upgrade my item?
We will grant a exchange or upgrade (price of new item must be more than original item, and difference of cost must be paid for) for an item (minus any postage fees/admin fees) ONLY if all the criteria below has been met:
  • you has contacted us via http://www.ozmodchips.com/contact about the issue.
  • you has gone through all the troubleshooting suggestions and item is still not working.
  • you needs to send the item back and cover the cost of sending it back.
  • Once item has been sent back and the technical support department has determined that it is a manufacturer fault and not:
    • Damaged by user (physically damaged)
    • Incorrectly setup
    • Incorrect usage of the item (meaning it's functioning properly)

Why does my item look different to the picture?
Pictures on the website are for illustration purposes only and should not be used as an exact representation of the final product.

Why does my item not operate as I expect it?
If the item is not faulty but it is not operating as you expect that usually means that you have not properly read all the information on the product page about the item and/or you have not done all the necessary research about the product before you purchased it. In this instance we are unable to offer you any refund, exchange or upgrade. If you don't want the item you will need to attempt to sell it privately.

Why do I have to pay for postage back to me as well?
In the event that we ask you to pay for the postage fee for us to send your item back to you, that would indicate that the apparently faulty item that you sent to us is in fact a fully functioning item and it was just incorrect usage/incorrect setup of the item. We will not be able to cover the cost of sending the product back to you, and will only resend the item once the postage fee has been paid for.

I've changed my mind, can I get a refund?
No. We do not offer change of mind refunds or exchanges which is why you must make sure that you have properly read the information on the product page and/or have done all the necessary research about the item that you want to purchase before you purchase it.

It's too hard to use, can I get a refund?
No. You should have done all the research before hand and understood how to use the item before you purchase it.

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